Customer Supply Manager

Burton Latimer, Kettering
Closing date
8 Jun 2023

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Job Details

Customer Supply Manager - 18 month FTC

We have an exciting opportunity for a Customer Supply Manager, to join our Supply Chain team, who will be responsible for leading the Customer Supply team to ensure customer service targets are achieved in the cost-efficient way.

Your key responsibilities will be to:

  • Manage the Customer Supply Planner team and drive internal and external collaboration.
  • Align the short-term forecast with expected customer order patterns and pro-actively plan for future volume, identify and resolve issues. 
  • Achieve KPI’s on short-term forecast accuracy, WBX service level, OTIF and Customers KPI’s.
  • Ensure any short-term measures to balance Supply and Demand are executed effectively. 
  • Embed a customer centric approach by maintaining a customer contact matrix to ensure pro-active and regular communications at all levels.
  • Support day to day working practices of 3rd party transport providers to achieve efficient and timely dispatch and delivery.  
  • Identify opportunities to align customer implementation plans which deliver the improvements. for more efficient and cost-effective customer deliveries,
  • Work with customers to agree annual Joint Supply Chain Business Plan approach to align WBX and customer strategy to support individual projects.
  • Identify and implement Customer service improvements based on focus areas from the Advantage Group Survey.
  • Contributor and participant of the Supply Chain Leadership Team.

Must have:

• Forecasting and Data Analysis Skills; Good understanding of S&OP/ IBP Processes

• End to end knowledge of Supply Chain and commercial acumen

• Experienced in building a Customer Contact strategy and customer measures

• Ability to manage a team and key stakeholders

• Strong communication, influencing skills, the ability to manage change and problem solve

• FMCG Supply Chain or Commercial experience working within the FMCG market

Technical / professional qualifications:

• Excel intermediate to advanced, with strong Word and PowerPoint skills


At Weetabix we’ve been proudly fuelling the nation with high-quality cereals since 1932. From our iconic biscuit to today’s many different flavours, shapes and textures. There’s never been so many ways to enjoy Britain’s favourite breakfast*.

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