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Customer Operations Co-ordinator

The Sterling Choice Ltd
Market related
Closing date
3 Oct 2022
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Job Details

An international manufacturer has an opportunity for an ambitious and enthusiastic individual with strong Office Support experience to join their Change Parts Team at their HQ in Bolton in the key role as Change Parts Coordinator. My Client strongly feels their employees are the most vital component of their organisation and their vision is to be the outstanding supplier of choice through professional, motivated and engaged employees.

The role – Change Parts Coordinator. Daily activities will include;

  • Manage quotations & orders, loading objects and creating SAP Workflow, ensuring clarification, software and sample requirements are completed.
  • Create and manage opportunities for change parts and spare parts.
  • Convert and uplift quotes and order confirmations according to location and currency.
  • Check and authorise change parts inbound invoices from HQ and 3rd party suppliers.
  • Ensuring OneNote file system is kept up to date and standard for both change parts and spare parts.
  • Arrange change parts shipment by service and mode of transport.
  • Monitor parts billing due list and send actions to appropriate contact.
  • Arrange clarification meetings/calls with the customer and colleagues on large/complexed change parts projects
  • Work with HQ specialists to ensure all technical details are clarified to ensure an accurate offer to the customer.
  • Execute conversion and finished goods report identifying delays for HQ parts sales orders, shipping
  • Take ownership and manage allocated customer accounts.
  • Resolve complaint and raise reclamations to any materials supplied incorrect
  • Engage in regular customer site visits
  • Change Parts Coordinator – required skills and experience;

  • Office support & administration experience
  • Excellent planning, prioritisation and organisational skills to ensure you are able to work to tight deadlines
  • Excellent communication skills – a clear, articulate, and confident communicator (both written and verbal) with the ability to work cross functionally with other departments within the company
  • Strong IT skills and system experience – including confident user of Microsoft Excel, Word etc
  • Experience in SAP and CRM systems would be advantageous but not essential
  • Customer focused competent in negotiation, planning, managing and decision making
  • Hybrid working option once trained. 3 days office / 2 days working from home.


    Our in-house team is highly experienced in placing professionals into the Food, FMCG and Engineering sectors. We work with leading SMEs and global organisations across the UK and internationally, priding ourselves on delivering an honest and transparent service.

    Find Us
    First Floor
    Unit 4 Summit Park
    Cygnet road
    PE7 8FD
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