A leading FMCG Manufacturer based near Wrexham is currently seeking a Customer Demand Coordinator / Customer Demand Planner to join the Customer Services team. Reporting to the Customer Services Manager the Customer Demand Planner / Customer Demand Coordinator will be responsible for their allocated customer portfolio in collaboration with internal stakeholders. The Customer Demand Planner / Customer Demand Coordinator will be the daily interface for key customers and will be the first response to incoming requests whilst collaborating with other internal teams in order to ensure that the customer needs will be fulfilled.
Customer Demand Planner / Customer Demand Coordinator responsibilities include:
Manage and process complex order management activities
Build face-to-face relationships with customers and become the primary contact for any
factory based customer service communication
Coordinate latest customer demand ensuring that accurate forecast information is
entered into the system to enable short term planning whilst tracking forecast against
actual customer demand
Proactively monitor customer forecasts vs. stock targets and requirements, whilst
identifying and communicating any potential issues
Chair and facilitate regular customer demand calls to review profile of key items to
ensure accurate forward forecasts
Maintain effective communication with the Sales team and other departments i.e.
Quality, Finance on all customer related issues.
Ensure OTIF target is met for allocated customers and provide improvement strategies
Provide back up to other team members to ensure seamless order flow
Handle customer complaints and customer returns, ensuring timely responses on outstanding issues are met
Ensure customer requirements are clearly defined and master data is maintained in SAP
Support, change and drive best in class process improvements related to order fulfilment and demand planning process
You will be a Customer Service Demand Coordinator / Customer Service Account Manager / Customer Service Executive/ Demand Planner within a manufacturing environment. Experience of SAP, Order processing, Demand & Supply Planning processes and the ability to engage and influence across a range of business functions is essential. Managing a high volume of customers face-to-face or over the phone will be deemed advantageous. You must be driven, have enthusiasm and the ability to build rapport with customers.
To apply please email a cv.
Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis. Agency PAYE, Umbrella and CIS (if applicable) engagement models are also available, which will result in a different pay rate than advertised above.
Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.