Technical Support Engineer

The One Group
England, Hertfordshire
13 Mar 2019
10 Apr 2019
Hollie Church
Contract Type
Full Time

Are you technically minded? Can you understand how machinery works? Do you enjoy working with customer and have good communication skills? We may have a great role for you...

Technical Support / Technical Service Engineer - On a day to day basis you'll be responsible for supporting external and internal customers with technical enquiries supporting covering a range of hi-tech process machinery.

The equipment is generally used in high speed production so you'll need to react quickly and find solutions to the customers needs. This will be a mixture of priorities such as a breakdown or could be general service visits or product updates.

This maybe sourcing spare parts, requesting Field Engineer support or perhaps just some 1st line support and guidance over the phone.

The beauty of the role is that you will be a key link to finding solutions and gaining and using product knowledge you can add huge value to the company and it's customer base. Certainly allowing an ability to think on your feet and offering variety in the position on a day to day basis.

Working for a strong business which is a true market leader in it's field based on the strength of their technology and products available. The company have grown 20% year on year over the last decade and offer great opportunities to develop long term careers and progress your skills etc.


Firstly you'll need to be technically minded with an interest in mechanical engineering, you may have studied to HND, Time-Served, BTEC or Graduate level or you may have a strong interest in machinery for example you may enjoy cars and can take them apart and put them back together again.

The company will offer training on their product range and systems so if you have the engineering appetite and the basics they can expand on that.

Any experience with Mechanical, Electrical, Electronics or perhaps IT/Software Engineering is highly viable.

You'll have good communication and customer service skills and enjoy working with people.

Any experience in a Technical Support Role / 1st Line or 2nd Support is also valuable here.

All in all this is a great opportunity for someone who enjoys and is passionate about engineering and want to develop their skills and career with a great company.

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