Logistics Representative

Employer
Cargill Plc
Location
Lincolnshire
Salary
£ Competitive, private healthcare, pension and 25 days per annum holiday
Closing date
7 Mar 2019

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The role of the Logistics and Customer Service Representative is to maximize customer satisfaction and revenue by meeting supplier/ customer needs and expectations relating to contract execution and order fulfillment. The successful candidate will be the primary point of contact for all aspects related to contracts and inbound/ outbound domestic or EU deliveries. The position holder will deal with customer planning and contract scheduling and all customer after care such as complaint management, customer performance metrics and inputs on the customer account plans.

Main Tasks:

  • Manages and optimises contractual positions and the nomination of inbound and outbound counterparty obligations
  • Monitor order patterns, anticipating demand and scheduling and pro-actively inform suppliers and customers about contract balances and related information
  • Work closely with the commercial, planning and logistics teams to ensure that suppliers and customers delivery requirements can be met whilst maintaining an efficient and effective supply chain
  • Proactively informing suppliers and customers of any delays with deliveries and ensure minimal impact to suppliers/ customers
  • To act as a main point of contact for suppliers and customers for any queries including problem solving and any complaints
  • Efficient order processing
  • Ensure accurate information is inputted that supports demand and delivery forecasting and run reports for the customer service/ supply chain team

 

 

Qualifications:

  • Relevant University degree (or equivalent) or proven relevant supply chain and customer services experience gained in a business to business environment
  • Knowledge and experience of customer services in a logistics and supply chain environment
  • Excellent verbal and written communication skills in fluent English
  • PC literate with a good working knowledge of Microsoft Office and any other customer service systems (SAP would be an advantage)
  • Experience with PowerBi an advantage but not essential
  • A confident and professional customer focused telephone and email manner
  • Ability to develop and maintain good working relationships with both customers and suppliers
  • Proven ability to prioritise and meet strict deadlines in a fast paced environment, whilst maintaining excellent attention to detail at all times
  • Understanding of customer needs and contract execution
  • Demonstrate a competent level of commercial/business understanding
  • Be self-motivated and an effective team player

Cargill is an international producer and marketer of food, agricultural, financial and industrial products and services. Founded in 1865, our privately held company employs 138,000 people in 67 countries.

 

We help customers succeed through collaboration and innovation, and are committed to sharing our global knowledge and experience to help meet economic, environmental and social challenges.

 

We are grains and oilseeds – sugar – chocolate – sweeteners and starches.

We are meats, eggs and poultry – salt – cotton – dressings, sauces and oils.

We are animal nutrition – health and nutrition – ferrous, petroleum and fuels.

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