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Product Service Support Technician - Luton

Focus Management Consultants Ltd
£25000 - £27000 per annum + bonus, pension and medical
Closing date
1 Mar 2019

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Job Details

Rick Astley at a Take That gig, Scaffolding, Sherlock's Dr.Watson, the bank of Mum & Dad or even walking sticks... All examples of great support...

They do an important job, and just like this career opportunity, the support they provide is crucial. However, we're not looking for second string here (sorry Rick)...this position is with the market leaders in their field. As such, you should want to work for a great company, that is the envy of all competition in the catering equipment sector.

From the recently refurbished, offices in Bedfordshire, you will join a well-oiled and effective group of six, who make up the Technical Support team for all end-users and external service partners throughout the UK.

As one of the Support Technicians you will bring your strong communication skills, and diagnostic capabilities to work every day. Assisting on-site service engineers with warranty repairs, you will manage the on-line internal call system and SAP system. Your communication skills and natural charm whilst managing queries over the phone will be great here.

The position is on a help-desk where you receive queries from both internal and external partners at site level. Documenting and processing the actions as you support colleagues and customers is also part of this role, meaning you wont be bored or twiddling your thumbs here. In using your electrical and mechanical mind, you'll answer the prayers of your callers and you may even hit the road and tandem your engineering colleagues from time to time.

You'll be qualified within either mechanics, or electrical engineering , have a full UK Driving License and the ability to communicate at all levels effectively. An excellent career development programme is part of joining this business and full training on the equipment will take place at their German head office soon after you start.

The business is no.1 in its field. The front runner that naturally looks to hire the best to join the team. As a major world player, they provide the best products to a demanding and discerning customer base. Your role is key in ensuring the technical customer service is also tip-top. Without you here, the business would struggle. For that reason we want to talk to you and discover if your career needs will be met in this position... I suspect they will.

Ref FTL895029

Follow Focus Management on Twitter @foodjob


Focus Management Consultants (FMCL) commands a premier position in the Food and Drink industry. Established in 1990 in the recruitment sector, it comprises eight specialist divisions each offering a bespoke, confidential and targeted response to client needs and offering candidates a route through to the leading employers in the food and drink industry.  It works in partnership with a number of key food and drink manufacturers, retailers and foodservice businesses in the UK and on the global stage.  

Providing solutions across Manufacturing, Retail, Foodservice, Food Technology, Product Development, Purchasing, Supply Chain, Engineering, HR, Sales and Marketing from Graduate to Board level.

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