Store Operations Supervisor

Location
London (Greater)
Salary
£18,000
Posted
09 May 2018
Closes
06 Jun 2018
Contract Type
Full Time

Job Title - Store Operations Supervisor

Salary -  £18,000 (40hours)

Location - London

The Role;
To manage the operation of the brand, support strategic decisions, implement sales and marketing activities to ensure planned revenues are achieved whilst working within budgeted costs

Key Responsibilities
• Oversee the implementation of customer service standards in the units, and ensure customer satisfaction and efficient handling of complaints
• Observe the standards and provide feedback to management to take appropriate action at store level
• Manage and control all aspects of stock management of the brand(s), ensure adherence to procedures and guide the team towards achieving targeted stock levels and minimizing stock loss
• Organize and implement sales promotional and any marketing activities in conjunction with the Operations and ensure that the set up is in line with operational policies and successful
• Implement policies and procedures to ensure full compliance
• Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities
• Ensure units are up to date on market trends
• Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy – per brand
• Ensure and maintains high standard of cleanliness in the shop

Staff Management
• Providing effective management of staff reporting to this post
• Preparing, weekly staff rota
• Motivating, managing and training staff to ensure targets and standards are achieved

Health and Safety
• Ensuring the highest standard of hygiene and safety within the kitchen areas
• Implementing Jollofe’s food management system, ensuring compliance with environmental health and other legal requirements
• Promoting and participating in an alert and positive approach to Health and Safety and appropriate working methods at all time
• Assisting with risk assessments for the department
• Maintaining daily checklists and ensuring relevant paperwork is maintained accurately and up-to-date

Staff Management
• Providing effective management of kitchen staff reporting to this post
• Preparing, weekly staff rotas for kitchen staff
• Motivating, managing and training staff to ensure targets and standards are achieved

Health and Safety
• Ensuring the highest standard of hygiene and safety within the kitchen areas
• Implementing Eko food management system, ensuring compliance with environmental health and other legal requirements
• Promoting and participating in an alert and positive approach to Health and Safety and appropriate working methods at all time
• Assisting with risk assessments for the department
• Maintaining daily checklists and ensuring relevant paperwork is maintained accurately and up-to-date

Qualification/Experience

Essential

One or two years’ experience of retail shop management
 

Personal Attributes • Leadership Skills • Strong stakeholder and time management skills • Ability to handle multiple priorities • Strong work ethic • Ability to define and work to process • Oral and written communication • Team Player • Problem Solving • Ability to build confidence and establish credibility • Ability to work autonomously • Fun and social responsibility  

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