About the Job
Excellent opportunity for an experienced Quality Manager ready to step up or for a Technical Manager looking for a fresh challenge.
Low risk ambient products, Tesco and / or M&S experience highly desirable.
To 55k plus excellent benefits package.
Reporting into the site Factory General Manager, this role is responsible for the Technical Governance of the site through the implementation of robust systems for Food Safety, Integrity, Quality & Legality.
As part of the site Leadership team the Technical Manager will lead and develop the technical team and work closely with the operations team to drive and improve site Food Safety & Quality performance. As the technical expert on site this role will be the key contact for Customer Technical teams and ensure the site develops and maintains an audit ready culture maintaining compliance with BRC and all Customer technical compliance standards.
The Technical Manager will provide support to the NPD & Production teams to ensure the effective delivery of new products.
This role works closely with the Group Technical Compliance Manager to ensure consistency in approach across all sites and works with a dotted line of responsibility to the Technical Director.
Work as part of the site senior management team to drive a continuous improvement and quality culture throughout business
Effectively lead, manage and co-ordinate the Technical team to deliver against agreed KPI’s. Provide team with support, inspiration, guidance and motivation whilst maintaining effective and fair supervision and management
Develop and deliver the Site Technical Strategy
Ensure food safety, integrity & legality is maintained at all times by developing, driving and enforcing agreed documented procedures and good manufacturing practice.
Lead and drive Food Safety & Quality System Framework and appropriate systems across the group
Drive HACCP system to deliver appropriate and effective Food Safety control and monitoring systems.
Drive product quality and consistency through effective quality systems and procedures.
Development and maintenance of product and process quality systems to deliver safe legal products of the right quality that meet all customer requirements.
Ensure multi-level internal audit framework is in place being followed and acted upon – this will include GMP, Systems, Product Quality and Process Audits
Manage a QA team in monitoring the quality of raw materials, packaging in process product and finished product through chemical, microbiological and sensory analysis using HACCP principles to accredited methods where possible.
Development and maintenance of robust process control procedures.
Deliver a programme of process audits to verify process control procedures.
Ensure Customer Technical requirements are well communicated throughout business
Proactively develop systems to engineer out potential food safety/quality issues
Act as site technical contact for all customers and external bodies e.g. EHO and Trading Standards
Monitor site quality and food safety performance and provide visibility to business through formal reporting of daily, weekly and monthly KPI’S e.g. complaints, Quality panels, audits and product on hold
Drive reduction in customer complaints through monitoring, reporting and agreed action plans with manufacturing team
Investigate quality and food safety incidents to determine root cause and work with colleagues to implement correct and preventative action
Provide accurate and timely product information to the factory floor including product specifications, packing specifications, photographic standards and Quality Attribute sheets to the manufacturing teams.
Maintain system to monitor all process, quality & food safety documentation to ensure compliance to specification and maintenance of traceability.
Communicate effectively with team through regular, formal briefings and team meetings.
Carry out regular performance reviews with the technical team.
Manage, monitor and control costs within budgeted requirements.
Reporting of non-conformances from internal and external audits and follow-up with relevant departments.
Management of hold system to ensure held product is assessed and resolved in a timely manner.
Work with engineering and project teams to ensure site is developed in line with HACCP and GMP requirements.
Coach and train manufacturing teams in personal hygiene and Good Manufacturing Practice requirements.
Work with other sites to develop & implement common systems.
Comply with all Company policies as contained in the Company handbook.
Act in a safe manner at all times in line with Company policies.
Follow any reasonable instruction or carry out any reasonable task given to you by a Director and other members of The Board of Directors or management team.
KEY RESPONSIBILITIES KEY PERFORMANCE INDICATORS
Quality & Food Safety measures published, trended and used to drive improvements
Effective QMS in place
Delivery of common systems across the group
Internal Audit schedule fully met
Effective management of customer requirements
Effective process monitoring systems in place
No unexpected nonconformance raised at customer visits
Quality systems developed in line with group requirements
Effective management of team with all positions filled
All staff reviewed using KPMS to required timescales
Blue/gold standard quality systems as measured by major retail customers
Maintenance of Grade A BRC certification and Customer technical Compliance standards
Customer complaint reduction
Maintained quality systems
Delivery of Internal audit schedules
Technical costs maintained at or below budgeted requirements
DESIRABLE SKILLS, COMPETENCIES AND QUALITIES
Demonstrate experience in a Technical or Quality leadership role within the Food Manufacturing industry
Detailed understanding of M&S and Tesco Technical requirements
Direct experience of working with major UK retailers
Direct involvement in delivering BRC standard
HACCP team leader
Process management experience
Continuous improvement, 5S or lean manufacturing experience
Experience of dealing with complex allergen issues
Direct experience of delivering technical training
High risk manufacturing