Brakes Group

Contact Centre Advisor

18 Nov 2016
16 Dec 2016
Brakes Group
Contract Type
Full Time
Contact Centre Advisor
Come and join the number one food service company in the country….
With a turnover of over £2.6bn, Brakes Group is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.
Role Purpose

- Outbound calling to our current customer base - selling in new products.
- To support profitable sales growth by offering periodic sales promotions.
- To meet and exceed quality targets e.g. call reviews, capture of accurate information on system etc.
- To deliver excellent customer service, drawing on all available resources.
- To assist in the achievement of departmental targets.

Key Accountabilities & Responsibilities

- Support profitable sales growth by meeting sales targets
- Being self-motivated in delivering a high sales performance
- Develop a good knowledge of customer needs, competitor activity and company products and resources.
- Deliver exceptional customer service to customers at all times.
- Gain required knowledge needed to fulfill role.
- Carry out tasks as required ensuring the smooth operational running of the telesales team.

The Business
Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals, contract caterers and well known national chains.
Brakes Group has developed a clear customer focus and a strong understanding of the needs of the foodservice sector providing innovative products and services and is committed to improving both the environment and the communities it serves.
Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.