Brakes Group

Corporate Sales and Customer Support Co-ordinator

11 Oct 2016
08 Nov 2016
Brakes Group
Contract Type
Full Time
Come and join the number one food service company in the country…

With a turnover of over £2.6bn, Brakes Group is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.

We are currently seeking to recruit a Sales and Customer Support Co-ordinator to join our highly dedicated corporate team in Ashford.

A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.

Pro-active and strongly self-motivated, you will be highly IT literate; customer-focussed; commercially astute and confident in your approach with both internal and external partners alike.

The role of Sales and Customer Support is to effectively bridge the gap between customer; sales; finance and a number of other areas within such a large-scale and diverse company as Brakes.
Looking after your own portfolio of big name customers, your Key Accountabilities & Responsibilities will include:

¨ Develop and maintain strong relationships, at head office level, with your Portfolio of Customers

¨ Attend Customer and Business meetings/calls

¨ Be a primary point of contact on Customer and Business queries and issues

¨ Engage with your Account Managers through regular meetings to discuss actions and activities in support of both Business and Customer

¨ Work pro-actively to improve and enhance the Customer Experience

¨ Produce and deliver regular and ad-hoc Sales, Product, Pricing and Delivery reports

¨ Maintain Approved Buying Lists (ABLs) and Discounts

¨ Update Promotional Pricing activity

¨ Action Credit Rebates

¨ Issue regular Price Reviews and maintain Customer pricing

¨ Continually analyse pricing data to recommend margin improvements

¨ Co-ordinate on boarding of New Customers

¨ Order and organise Sales and Promotional Samples

Sales and Customer Support is an incredibly diverse and hugely rewarding environment that connects with every area of business.

In addition to your professionalism, initiative, confidence and adaptability, our ideal candidate should have experience in the following:

- Working in a fast moving, pressurised team environment
- Excellent interpersonal, problem solving and organisational skills
- The ability to prioritise workloads and work well under pressure
- Working within, and contributing to, a highly dedicated team
- Highly proficient use of MS Office - in particular Excel
- Experience of working with Database systems
- Commercial awareness
- You should also be willing to learn

The Business

Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals and contract caterers