Brakes Group

Customer Care Advisor

11 Oct 2016
08 Nov 2016
Brakes Group
Contract Type
Full Time
Customer Care Advisor
Come and join the number one food service company in the country…

With a turnover of over £2.6bn, Brakes Group is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.

Working for a large national company, you will be required to deal with incoming calls from existing clients regarding issues with their orders. This role is all about personality and they require someone who is driven, hardworking and moreover passionate about their business.

The role will involve:

-Providing excellent customer service through existing customers in accordance with the business development plan

Meeting and exceeding customer calls and quality targets

-Assisting in the achievement of the department's targets and objectives ensuring profitable sales growth is met / exceeded.

The right candidate will be responsible for:

Work with the Customer Service Management and contribute towards operational plans that deliver the customer orientated strategy

-Develop profitable customer growth by promoting the Company range of products/services by meeting/exceeding set call targets.

-Using effective planning to initiate and accept customer orders by telephone in accordance with established procedures and quality standards.

-Develop sound knowledge of customer's needs

-Respond to customer complaints/enquiries in accordance with established procedures and quality standards

-Foster and maintain customer relationships

-Identification of changes to improve both personal performance

-Maintain understanding of product range

-Work effectively with other individuals and teams and achieve company objectives

-Plan work load to optimise customer contact

The Business

Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals, contract caterers and well known national chains. Brakes Group has developed a clear customer focus and a strong understanding of the needs of the foodservice sector providing innovative products and services and is committed to improving both the environment and the communities it serves. Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.