Technical Services Manager
We are a specialist chilled food manufacturer producing high quality innovative desserts for the Marks & Spencer customer. We are able to draw on over 100 years expertise of dairy management within our onsite dairy which enables the site to process product effectively for the current day market.
To manage adherence to internal and external technical standards through working with your technical team. To work with all other senior managers within the business in ensuring awareness, training and line ownership of quality issues to ensure that finished products conform with all aspects of safety, quality and legality as defined by customer specification and broader technical and legal requirements.
* Ensure the operational process and production of finished goods are appropriately controlled, via HACCP, to ensure compliance with food safety and customer standards * Ensure that technical governance is in place to deliver audit compliance with respect to internal, external, legal and customer requirements * Investigations into key deviations from process and customer specification, taking appropriate action to bring the process back into control * Monitor departmental KPI's and challenge improvement when required to ensure targets are achieved and improved * Interface with the customers during site visits and audits, business reviews and other key opportunities * Provide leadership and direction to ensure that within the function people are kept safe, engaged, focused, developed and delivering to their potential * Ensure that a safe working environment exists for all employees and that as a minimum the department meets the standards set out in the SHE Policy.
Skills & Experience
Preferred Knowledge/skills/experience: * Degree calibre - Relevant Food Science, Food Technology or Microbiological qualification * Advanced Food Hygiene level 4 or equivalent * Level 3 HACCP certified and Level 2 Health and Safety * Sensory Training Level 2 * Micro biological training Level 3 * Basic allergen awareness / practical knowledge of the management of allergens * Demonstrable experience, at technologist level, of working with a retailer; Expertise in interpretation of customer code of practice; Competent in the use of customer technical databases * Demonstrable experience of maintaining an internal audit programme * Demonstrable experience of maintaining a Quality Management System & risk assessments * Demonstrable experience of technical strategy implementation & achieving targets/results * Demonstrable experience of delivery of BRC certification and / or equivalent certification standards * Demonstrable experience of using Root Cause Analysis techniques for problem solving * Demonstrable experience of managing auditors * Ability to evaluate & interpret shelf life results * Demonstrable experience of applying food legislation to manufacturing practice