Retail Customer Technical Manager

South East / South Coast
£negotiable + car allowance + bonus
07 Oct 2016
04 Nov 2016
Contract Type
Full Time

The Company

This continually growing chilled manufacturer are leading the way in their competitive category supplying innovative products to the major UK retailers. Operating across multiple cutting edge factories with a focus on product excellence and customer service, they are now looking for a Technical professional to help them continue to deliver successful products into the market place. 

The Role

In this senior Technical role you’ll report to the Head of Technical and be responsible for managing the technical relationship between the company and one of their largest retailer accounts.

Your key accountabilities will include:

  • Acting as the main point of contact for your customer for all technical queries. This will involve regular communication and scheduling site visits to ensure strong relationships are maintained to guarantee business growth for now and in the future.
  • Ensuring all technical needs are met at all times across multiple departments, providing internal teams such as Sales & Marketing, Supply Chain and Operations with technical support to aid the commercial running of the account whilst considering budgetary parameters.
  • Communicating customer requirements to all teams, documenting technical initiatives and driving continuous improvements across the site. This will include formulating and implementing quality control points and developing internal systems to improve food safety and quality throughout product lifecycles.
  • Liaising with Technical Managers on scorecards and technical specifications whilst ensuring the cross functional communication and achievement of KPIs across the site to guarantee the highest levels of quality and product performance.

The Person

We’re looking for an ambitious and talented Technical specialist educated to degree level with technical or quality experience at management level. You’ll have worked within a high care food manufacturing environment where you have gained experience in short shelf life products for one of the top four major multiples. You must also have strong people management and communication skills along with a strong understanding of quality systems, microbiology and food hygiene. If you have an analytical and practical approach to tasks coupled with a keen eye for detail and are looking for the opportunity to progress your career with a forward thinking business then this could be the perfect role for you. Please click ‘Apply’ now or call us on 0845 2600 737 to find out more.


Please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.

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