Brakes Group

Account Co-Ordinator

06 Oct 2016
03 Nov 2016
Brakes Group
Contract Type
Account Coordinator

An opportunity has arisen for an Account Coordinator based at Dunstable. The role will support the M&B Account covering the existing Brands -Toby Carvery, Harvester, Ember Inns, Miller & Carter, Vintage Inns, Crown Carvery, Browns, PCP, Spot On, Castle, Nicholson`s & All Bar One.

We are looking for an enthusiastic, energetic and highly organised individual. Applicants must feel comfortable handling daily contact with customers, depots, service functions and suppliers. Rapport and customer service skills will therefore be essential.

As part of a team you will be responsible for the day to day management of individual M&B brands, ensuring all new houses are managed into the business successfully and that all menu changes are implemented smoothly ensuring full stock availability of inbound stock and excellent management of delisted items.
Key Accountabilities & Responsibilities

- Create excellent working relationships with client, depots, internal contacts and team members.
- Ensure compliance with all Brakes Company`s policies
- Creating and generating analysis reports in line with customer contract e.g. strike rate, stock availability, N/A reports, order fulfilment, stock management & slow moving lines.
- Creating monthly client review pack and ensuring accurate data and issued within agreed timelines.
- Maintaining and generating monthly and weekly customer specific reports and management of adhoc reports as required.
- Attend customer meetings where requested to develop and build excellent working relationships
- Carry out proactive contract maintenance on all accounts, to include: pricing, customer specific deals, contract line management, relevant customer letters. Generation of welcome packs
- Active involvement in contract/business reviews covering service performance, own brand activities, product blocking, financial reviews, product rebates
- Taking competent meeting minutes and onward management of actions.
- Effectively manage menu changes with the implementation of new listings to the agreed timelines. In addition effectively manage out stocks of discontinued / zero selling lines. Manage recovery of storage & write off costs as required.
- Effectively handle customer issue resolution
- Maintain accurate product buying lists and customer brand details within the system for all accounts
- Effectively manage product recall in line with company process and customer requirements.
- Manage new account openings / closed accounts procedures
- Participate in relevant pre set up / project meetings
- Accurately present financial information for internal approval
- Implementation of contract creation and maintenance

Knowledge, Skills, Experience

- Customer facing
- Educated to G.C.S.E. level standard or equivalent desired, but not essential
- Competent systems business user (Word, Excel, Power Point)
- Interpersonal, problem solving, communication and organisation skills
- Experience in a fast moving environment.
- Good team player.
- Attention to detail
- Flexible in approach
- Full UK driving license