Customer Services Administrator

Greenford, London
22 Sep 2016
20 Oct 2016
Contract Type
Full Time

Customer Services Administrator

Company overview

Established as a partnership in 1991 and a private limited company in 1993, The Belazu Ingredient Company (formerly The Fresh Olive Company) is an importer, manufacturer and distributor of a premium quality range of Mediterranean foods.                                                               

The company originally focused on a unique range of freshly flavoured olives from Provence which remain its flagship line. Over the years it has steadily diversified into other products from France, Italy, Spain and Morocco including olive oils, antipasti, specialist vinegars, pasta, nuts and rice. The coherence of the product range lies in its provenance and a commitment to source authentic products and ingredients from small, local, artisanal suppliers.

A client base of 1,800 customers includes up-scale independent food retailers (Selfridges, Harrods, Fortnum & Mason, Bluebird Store, delicatessens), Michelin-starred restaurants (Gavroche, Aubergine, Manoir aux Quat’Saisons), quality brasseries (Quaglinos, Mezzo, Kensington Place, Oxo Tower), mid range restaurant chains (Pizza Express, Café Rouge, Nandos), hotels (Claridges, Hilton Group, Ritz, Savoy) and top-end ready made meal manufacturers to the supermarkets (Geest, Bighams, Bartholdi). The company distributes directly to customers south of Birmingham and uses third party distributors to cover the rest of the UK. There is also a small but growing range of export customers in the US, Scandinavia, the Middle East and Hong Kong.

We are listed in retail stores such as Sainsburys and Waitrose.

The company purchased 55,000sq ft of newly refurbished office & warehouse space in August 2010 which provides a pleasant, modern working environment for the 100+ employees who are all young and dynamic with the directors in their 40’s. A full cool chain distribution capacity includes 12,000 sq ft of refrigerated storage and a fleet of 9 refrigerated vehicles and the business has received the highest level British Retail Consortium Food Quality accreditation for the last fourteen years.

The company is looking to expand its team with self-motivated individuals who will be energised by the responsibilities available in a small, flexible and informal environment.

Job Summary

A position has become available in the administration office. Reporting to the Customer Service Manager, the role will involve the production of over 100 invoices a day and include customer liaison, order taking, distribution troubleshooting and database maintenance for the Wholesale side of the business.

The position would suit a first or second-jobber, who has yet to decide on a career path, but is bright, self-motivated, quick witted and logically unchallenged. Ideal for those who have been frustrated in a larger organisation, the company is delighted to reward those who enjoy responsibility and have a developed sense of initiative and can handle a very busy environment.


A more mature candidate who would enjoy working in a vibrant company and acting as the lynch pin in a very busy office, where attention to detail coupled to a sense of humour and charismatic phone manner would be core attributes.

Job Description

Customer Service

  • Provide daily phone support and holiday cover to sales office as required
  • Respond to customer queries via telephone and email
  • Sales order processing
  • Provide customers with copy invoices and POD’s as required
  • Opening new accounts, general office admin. and filing
  • General support role for sales office

Salary: £19.5k

Hours:40 hrs / wk. 9 – 5.30pm